Returns & Exchanges
At Birthdate, we want your home to feel truly personal, which is why we offer a 30-day window for returns and exchanges on all non-customized items. If your order isn't a perfect match for your space, we are here to help make it right.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare the Package
Carefully pack your items in their original packaging, ensuring all protective inserts are in place to prevent damage during transit.
Attach the Label
Download and print the prepaid shipping label provided through the portal and securely affix it to the outside of your box.
Drop Off and Refund
Hand your package to the designated carrier; once received and inspected at our warehouse, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing