Frequently Asked Questions
Everything you need to know about your personalized home essentials.
How long will it take for my custom order to ship?
Since each item is personalized based on your unique birthdate, please allow 3-5 business days for production before your order ships via standard ground delivery.
What is your return policy for personalized items?
Because our products are custom-made for each individual, we cannot accept returns. However, if your item arrives damaged or contains a manufacturing error, we will replace it free of charge.
Can I change the birthdate on my order after it has been placed?
We begin the customization process shortly after an order is confirmed. You may request changes within 2 hours of purchase by contacting our support team.
What materials are used in your candles and scents?
Our candles are crafted using a premium soy wax blend, custom-developed fragrances, and 100% cotton wicks to ensure a clean, long-lasting burn for your home.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and select European countries. Shipping rates and delivery times vary depending on your specific location.
Are your products eco-friendly and sustainable?
Yes, we prioritize sustainability by using recyclable glass vessels, biodegradable wax, and plastic-free packaging materials whenever possible.